How to use ChatGPT AI on Freshdesk?

Does your Freshdesk inbox ever look like a never-ending to-do list? You know the feeling. You want to be a superhero for your customers, but the tickets just keep coming.

It’s tough. You have to type the same answers over and over. It can get pretty tiring. And it’s hard to sound super friendly in every single reply, especially when you’re in a hurry.

And sure, maybe you've tried using other AI solutions for help. But you know the drill, right? You have to copy the ticket message, switch to another tab, paste it all in, get a reply, and then copy that back into Freshdesk. It’s a lot of work for a generic response that doesn't really understand the conversation or sound like you.

But what if you had a smart helper? A friendly assistant who lives right inside Freshdesk?

Well, now you do! Meet ChatGPT Writer. It’s an AI tool that helps you write amazing replies in seconds. It understands your customer's message and writes a clear, personalized response for you, right inside the ticket.

Think of it as your new favorite teammate. Let's show you how it works.

Introducing ChatGPT Writer - Your New AI Teammate

So, what exactly is this new teammate?

Simply put, ChatGPT Writer is a smart AI assistant that helps with all your writing. Think of it as a writing expert who makes sure your words come out perfectly.

It can help you:

• Fix tricky grammar and spelling mistakes.
• Rephrase your sentences to sound clearer.
• Change your writing tone (for example, from casual to more formal).
• Summarize long email chains so you can catch up quickly.

Its main job is to make your writing effortless and professional, so you can communicate with confidence.

And the best part? We have built ChatGPT Writer to work perfectly inside Freshdesk. It’s not a separate app you have to switch back and forth to. It’s a simple button right inside your ticket reply box, ready to help when you need it most.

How to Set Up ChatGPT Writer in Freshdesk?

Ready to try it? Getting set up is super easy. It honestly takes less than a minute.

Step 1: Install the ChatGPT Writer Extension

First, you’ll need to add ChatGPT Writer to your browser. Just head over to our website at https://chatgptwriter.ai/ and click the button to install the free extension. It works on Chrome, Edge, Brave, and other similar browsers.

After it's installed, it will ask you to create a free account. Don't worry, no credit card is needed.

Step 2: Find the Icon in Your Freshdesk Tickets

The setup is now complete. There are no extra steps.

Go to your Freshdesk account and open any ticket. When you click the reply button, you will find the new ChatGPT Writer icon in the text editor's toolbar.

Now that the extension is ready, let's start generating replies.

How to Generate Your First AI-Powered Reply?

Before you begin, it’s important to understand that ChatGPT Writer automatically reads the context of the entire ticket conversation. This means you don't need to copy and paste any information. The AI understands the customer's issue and previous messages to create a relevant reply.

Generating Your Reply

Follow these steps to write your first reply:

1. Open a Freshdesk ticket you need to respond to and click the reply button.
2. Click the ChatGPT Writer icon in the toolbar. The extension will open and automatically load the context from the ticket.
3. Briefly enter what you want to reply. You can give a simple instruction, like "tell the user we have received their request" or "ask for the invoice number".
4. Click the ‘Generate Reply’ button. Based on your instruction and the ticket context, ChatGPT Writer will create a high-quality draft reply.

5. Click ‘Insert Response’ to use the text. The reply will be instantly copied into your Freshdesk reply box, and the extension will close automatically.

How to Refine the Draft?

If the first draft isn't exactly what you need, you can easily adjust it:

• Adjust Writing Tone: Use the Writing Tone dropdown menu to change the feel of the reply. You can choose from options like Professional, Friendly, or Empathetic to better match the customer's mood.
• Control Response Length: Use the Response Length options to make the reply shorter for quick updates or longer for detailed explanations.
• Regenerate: If you want a different version, simply click the Regenerate button to get a new draft.

Personalize Your AI for Better Replies

Generating replies is fast, but making them consistently sound like you and your brand is even more powerful. These features help you train the AI to match your unique style and handle common tasks even faster.

Create Your Personal AI Profile

This feature tells the AI important details about your role and your company. By providing context about your industry, your specific job, and your communication goals, the AI can generate drafts that are much more relevant to your work.

Setting up your profile helps the AI create replies that already sound like they came from you, saving you valuable editing time.

Develop Your Brand Voice with Custom Writing Styles

Go beyond the default tones. With Custom Writing Styles, you can create and save unique tones to match any situation. This is the best way to ensure every reply is perfectly aligned with your brand's voice.

For example, you could create and save styles like:

• "Technical & Precise": For explaining complex solutions for bug reports.
• "Friendly & Inquisitive": For when you need to gather more information from a customer.
• "Concise & Direct": For sending quick, clear status updates.

Automate Repetitive Tasks with Prompt Templates

If you find yourself typing the same instructions to the AI every day, this feature is for you. Prompt Templates let you save your most-used prompts so you can execute them with a single click.

This is perfect for recurring tasks, such as:

• Asking a customer for an invoice number or a screenshot.
• Confirming that an issue has been fully resolved.
• Thanking a user for their valuable feedback.

The ChatGPT Writer Advantage

We built ChatGPT Writer to be the best possible assistant for professional teams. Here are a few key reasons why our tool provides a superior experience for users on Freshdesk.

It Learns Your Unique Style

Most AI tools have one voice: robot. They give the same kind of generic answer to everyone. This is where we do things completely differently. We built ChatGPT Writer to be your personal AI, not just an AI.

It remembers what you tell it in your AI Profile (your job, your goals) and uses your Custom Writing Styles to match the voice you want. By blending this with the context of the conversation, the suggestions it gives you don't just make sense - they actually sound like something you would personally say. It’s not just smart; it’s smart for you.

Powered by the Best AI Models

Our platform gives you access to the latest and most powerful AI models, including GPT-4.1, Claude Sonnet, and Gemini. This means you always get the highest quality, most intelligent, and most context-aware responses for your support tickets.

Fast and Lightweight Performance

Your support tools should speed you up, not slow you down. The ChatGPT Writer extension is extremely lightweight (less than 1MB). It is designed to be highly efficient, so it will never slow down your browser or interfere with your Freshdesk workflow, even on your busiest days.

Private and Secure by Design

We take your privacy and data security extremely seriously. Your data belongs to you, and we are committed to protecting it.

• We never use your data or conversations to train AI models.
• Your information is never sold or shared with third parties.
• All your data is protected with industry-standard encryption.

You can use ChatGPT Writer with complete confidence, knowing your company and customer data is always kept safe and private.

Transform Your Freshdesk Workflow Today

ChatGPT Writer does more than just help you write replies. It saves your team valuable time, improves the quality and consistency of your customer communication, and eliminates the repetitive typing that stands in the way of productive work.

It is a smart, reliable, and secure assistant that lives directly inside your support desk. By handling the routine writing, it frees you up to focus on what matters most: solving customer problems and providing excellent service.

Ready to spend less time typing and more time helping? Install the free extension and experience a smarter way to handle customer support in Freshdesk.

Frequently Asked Questions (FAQ)

Do I need to copy and paste the customer's message into the extension to get a reply?

Nope! ChatGPT Writer is smart. It automatically reads the conversation so it knows what the customer needs help with.

Can ChatGPT Writer generate replies in languages other than English, like Spanish or French?

It sure can! It understands and writes in many different languages. Just give it instructions in the prompt, and it will help you out.

Does the AI know about my company's specific products or return policy automatically?

The AI is very smart, but it doesn't know your company's private rules. It only knows what's written in the ticket. In such cases, you can add key information (like a policy detail) in the “Personalize AI” section to help it write the perfect answer.

How well does the tool handle very long or complex customer tickets that contain multiple questions in a single message?

It handles them very well. The AI is great at reading long messages and finding all the different questions inside. It will then create a reply that tries to answer each point, so you can be sure nothing important gets missed.

Is there a daily or monthly limit to how many replies I can generate?

Our free plan gives you a set number of replies to get you started. If you're a heavy user, our Pro plan gives you a lot more to use each month.

What if I need help or have feedback?

We’d love to hear from you! The easiest way to reach us is by clicking the support button right inside the product. You can also send us an email anytime at support@chatgptwriter.ai.